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<p style="text-align: center; font-size: 24px;"><strong>Refund &amp; Cancellation Policy</strong></p>

<p>ALA Care allow its customers refund as per following terms &amp; conditions:</p>

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	<li>A valid request is made in this regard within 30 (Thirty) days of receipt of Preventive Health Care Plan by you.</li>
	<li>The entire Preventive Health Care Plan Welcome Pack is returned to ALA Care within 14 (fourteen) days of receipt of the Cancellation request as aforesaid. For calculation of the aforesaid periods, the records of dispatch, delivery and communications available with ALA Care shall be considered final.</li>
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<p>No Cancellation shall be carried out if you have purchased the Preventive Health Care Plan under any celebratory / festive offer, or any special / discounted offer of any kind whatsoever.</p>

<p>No Cancellation shall be carried out if you have purchased the Preventive Health Care Plan under any interest free easy monthly instalment (EMI) option offered by ALA Care.</p>

<p>No Cancellation shall be carried out if you have in any way availed any of the benefits available under the Preventive Health Care Plan prior to confirmation of Cancellation by ALA Care.</p>

<p>In the event a request for Cancellation is received by ALA Care after dispatch of the Preventive Health Care Plan Welcome Pack to you, ALA Care Service shall deduct an amount of Rs. 1,000 (Rupees one thousand only) or 10% of the membership fee whichever is higher from your Membership Fees and only the balance shall be refunded to you as part of the Cancellation.</p>

<p>In the event a request for Cancellation is received by ALA Care after a positive welcome call to you, ALA Care shall refund up to a maximum of 50% of the membership fee of your Membership Fees only.</p>

<p>Processing fee charged under the &lsquo;EMI Option on Credit Cards&rsquo; program is non-refundable.</p>

<p>All Cancellations as approved by the ALA Care Health management as per their discretion shall ordinarily be processed within 21 days of receipt by ALA Care of the Preventive Health Care Plan Welcome Pack. In the event the entire Preventive Health Care Plan Welcome Pack is not received by ALA Care within 14 (fourteen) days of receipt of a valid request for Cancellation by ALA Care, shall deduct an amount of Rs. 2,500/- (Rupees two thousand five hundred only) or up to 50% of the membership fee whichever is higher from your Membership Fees and only the balance shall be refunded to you as part of the Cancellation.</p>

<p>Credit of the Membership Fees to your bank account / credit card account upon Cancellation and refund by ALA Care shall be as per policies and timelines followed by the banks involved and ALA Care shall not be responsible for any delays in this regard.</p>

<p>All Medicals Bills to be sent within 30 days from various Medical Practitioners on procuring them. In Patient Department service not prevalent on OPD plans.</p>

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